| Job Summary |
The Utility Billing Clerk is responsible for the department’s clerical needs in addition to all billing aspects of the City’s water accounts, including but not exclusive to, review and analysis of computerized reports to
determine accurate water usage, unauthorized use, zero or missing readings and unusual consumption. Customer facing, the Utility Billing Clerk will provide professional customer service along with communicating and resolving any customer account billing issues within business guidelines and practices.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: (Individual duties, assignments and responsibilities required
of the position)
- Coordinate any Incode software issues with vendor to ensure accuracy
of record keeping and billing.
- Writes, types, or enters information into computer to prepare
correspondence, bills, statements, receipts, checks, or other documents,
copying information from one record to another.
- Processes utility payments and deposits.
- Confirms data on service tickets and builder tap sets; updates and
enters information into computer terminal to establish, transfer and close
water accounts.
- Set up/close utility accounts.
- Review computerized reports on unauthorized water usage, excessive
payments, uncollectable delinquent accounts, manual water billings, and
various other reports.
- Clerical duties to include answering incoming calls, convey messages
and answers customers questions about utility accounts and
miscellaneous items relating to City business.
- Analyze unauthorized water usage, including water leaks and zero
consumption for potential meter issues.
- Review and process uncollectible delinquent accounts, manual water
billings, deposit returns and returned bills for correct mailing addresses.
- Ensure bank drafts are processed and drafted in a timely manner.
- Process utility reports in timely fashion to department supervisors and
outside vendors including new customer lists, transaction reports, trash
report, deposit file amongst others.
- Process past due accounts and cut-off of water accounts due to non-
payment. Create cut off and reinstate work orders and ensure all are
completed by field techs.
- Calculate leak adjustment amounts based on customer’s average usage
after leak is fixed and vendor invoice is produced. Explain process to
customer to their satisfaction.
- Verify water usage for accuracy and process Water and Meter Readings
for billing.
- Process bank drafts, late payments fees and returned check/draft
charges for customers water bill payments.
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